What is a back office worker
Back office application
What is back office application?
A back office application includes the software used by an organization to manage operations that are not associated with a direct sales effort (e.g., a sales person with a customer) and interfaces that are not seen by the customers.
In contrast, a front office application would be a customer interface (whether in person or through sales staff) that enables a sale or the processing of a transaction.
Application Service Providers (ASP) offer back office technologies in which computerized services are provided over a network, usually the Internet.
PurchasingBack Office applications can vary depending on the technologies involved and, depending on the provider, cannot be ported as well (or not at all) to one another.
Many organizations have evolving computer systems and networks, and some have over-administration due to the non-interoperability of their back office applications. Integrated back office applications that have multiple functions are now becoming increasingly popular as they circumvent this problem. Problems can arise when there is a need to share sensitive data as legislation often prevents data sharing as in the world of medical, criminal and legal records.
Back office applications are offered by a number of software vendors from the larger back office systems that large corporations or public services use for the more modest applications that might have some functionality but that may only be intended for smaller organizations.
The range of functions of a back office could include:
- inventory control
- Human Resources
- management reports
- quality control
- General office administration
- CRM (customer relationship management) system
Vendors offer options that make a back office suite customizable, as it is often delivered in a modular format or with compatible applications such as Microsoft Office.
The most efficient back office applications help reduce bottlenecks in service because the data they use is shared and readily available between the back office applications.
For example, data sharing would be useful in the case of a shared customer name and address database where multiple back office applications could access the same data. This would save the data that needs to be transferred, copied, or re-entered by a worker, thus reducing the administrative cost and also reducing errors in the administration.
The sharing of data between back office applications can also be done over wide area networks (WANs), since back office applications generally provide Internet and intranet operations. These back office applications enable global organizations to share data and access it through a common interface.
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