How to use TeamViewer on Android

TeamViewer QuickSupport: remote control of Android smartphones

Remote control of PCs or Macs is one of the standard functions modern IT departments use to handle support requests. With the Android app QuickSupport and the desktop application TeamViewer, a number of Android smartphones can now be remotely maintained. However, in this constellation, the end user must agree to remote maintenance by support. If the Android application TeamViewer Host is installed on the device, this is no longer necessary either. However, a TeamViewer account is required for the latter. In addition, not all, but at least many, Android smartphones can be remotely controlled.

In addition, the combination of TeamViewer on the PC, Mac or Linux computer and the QuickSupport mobile app enables the device status to be checked, such as CPU, RAM and memory usage, as well as battery status, the installation and removal of apps and additional settings such as WiFi profiles . A file manager for data exchange between PC, Mac or Linux computer and Android device as well as a chat program is also integrated.

TeamViewer: Installation of QuickSupport

Two programs must be installed for remote control of the Android device: TeamViewer on the PC, Mac or Linux computer and TeamViewer QuickSupport (in the app view the application is only called QuickSupport) on the Android smartphone or tablet. After the start of QuickSupport, an additional module is first loaded on fully supported devices. After restarting, a nine-digit ID appears. This number combination is entered in the TeamViewer desktop application in the "Partner ID" field. The ID can be transmitted to the addressee either by telephone or electronically via SMS, e-mail, chat or another communication program installed on the Android device.

The ID that is displayed on the Android device must be entered in the partner ID field of the desktop application so that you can then control the Android device remotely (Image: ZDNet.de).

TeamViewer: Control your Android device completely remotely

Then click on "Connect with partner". A message about the remote control request is displayed on the screen of the Android device. Remote control begins after approval. The support agent now has complete control over the device. This is signaled in the notification center with two display boards and the following information: Screen transfer active, TeamViewer QuickSupport and QuickSupport, connected to (computer name).

Remote maintenance must be permitted by the user. Only then can the Android device be completely remote controlled (Image: ZDNet.de)

Create a TeamViewer account

You do not need a TeamViewer account to remotely control an Android device with the TeamViewer desktop application and the QuickSupport Android app. However, a TeamViewer account offers additional options. This makes it easier to manage devices, for example, which is particularly interesting for company admins who have to remotely maintain several Android phones. It is particularly helpful that the device ID required for remote maintenance can be saved so that it is not necessary to enter it again in a later session.

Unattended remote control

While with QuickSupport the user has to confirm the remote control of the Android smartphone or tablet, this step is not necessary if you use TeamViewer Host instead. This allows the device to be controlled remotely unattended. However, only if a few settings have been made beforehand.

After starting TeamViewer Host on the Android device, you first assign the device to your TeamViewer account. If the user logs on to TeamViewer for the first time from the Android smartphone, he must authorize it via a confirmation link that is sent to the stored e-mail address. Then click on Assign device again. Then it appears in the list of devices in the management console of the TeamViewer account with the internal device name. Then click on the “Connect” button in the management console in the browser. A connection to the device is then established.

restrictions

In the test with devices from Samsung (Galaxy S6 Edge) and LG (G4 and G3), the remote control worked without any restrictions. With the Sony Xperia Z3 (D6603, Android N Developer Edition), on the other hand, only live screen sharing with pointing is possible. So you cannot fully control the device remotely. However, during live screen sharing, the mouse pointer is shown as a hand, so that telephone instructions can be supported graphically and a remote support session can still be successful despite the lack of remote control.

In order for the remote control to work completely, TeamViewer depends on the support of the OEMs. If this is not the case, live screen sharing with show will work. This means that support can still be provided successfully on the remote device (screenshot: ZDNet.de).

However, custom ROMs prove to be problematic. In connection with CyanogenMod, TeamViewer QuickSupport does not support remote control or live screen sharing by default.

Conclusion

With TeamViewer Quick Support and TeamViewer Host, IT professionals can provide remote Android users with quick and helpful support. However, TeamViewer is dependent on the support of the device manufacturer or ROM developer. Otherwise remote control is not possible. Then there is at least the live screen sharing, with which the support employee can bring the device back into shape together with the user.

With the support of the major smartphone manufacturers such as Samsung, Sony and LG, TeamViewer, in combination with QuickSupport and Host, offers remote maintenance for most Android smartphones. Samsung alone has a market share of over 50 percent in this country.

TeamViewer is free for private use. The prices for companies start at 549 euros for the business license, which includes a user profile, a session channel and unlimited endpoints. The premium and corporate versions offer a larger scope of services and cost 1149 and 2299 euros, respectively.