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Top FREE remote maintenance software

IT teams and network administrators tasked with solving technical problems can find it difficult to get to the root of the problem without disrupting the work of users. You need to track down sources of failure before those sources of failure cause problems across your network, but you can't shut everything down in the process.

To remedy this, we recommend remote maintenance or remote desktop software. The free, freemium and paid options on the market enable you to access other computers remotely from your own device and even from a mobile device. In this way, you can help end users with problems or work in the background while the users continue to work. With a remote maintenance tool or remote desktop tool, you can also remotely manage your computer, data storage and network resources throughout the company, even from branches in other parts of the country and from other countries, in short from anywhere in the world out.

The free and freemium versions of the remote maintenance programs are perhaps already suitable for your needs, which will be discussed in more detail in the following comparison. However, if you are looking for truly cost-effective, high-quality remote maintenance software, the SolarWinds® Dameware® Remote Support program as an on-premises remote desktop solution and the JUST PUBLISHED SolarWinds® Dameware® Remote Everywhere recommended as a cloud-based solution. As a proven industry leader for software in the field of remote access and remote maintenance, SolarWinds® is unrivaled.

Regardless of whether you want to solve IT problems on site, in different buildings on site or in branch offices: remote maintenance software can greatly accelerate the process - without any work interruption for any users. So here THE Recommendations for the best free remote desktop software.

Why you should use remote maintenance software

All IT teams, regardless of the industry in which they work, are faced with a difficult task: How can problems on computers, in data storage or in network resources be solved without disrupting other important work processes in the company? There is always the difficulty of accessing the computer, fixing the problem and completing the whole process as quickly as possible; Regardless of whether an end user's computer is being used or a problem that affects the entire organization needs to be resolved.

On the one hand, the concerns on the part of the company are quite understandable. Studies have shown that 54% of all companies have experienced at least one system failure in the past five years that lasted longer than a working day, i.e. around eight hours. When you consider that longer incidents for companies mean thousands, if not hundreds of thousands of euros in losses, it becomes clear why IT specialists need to identify and rectify the causes of a failure as quickly as possible.

On the other hand, it makes sense to point out the hurdles that IT teams face. For example, if an end user has a problem that needs to be dealt with and solved, IT specialists want to provide the user with a functional workstation again as quickly as possible without blocking the workstation and the user's work for hours in problem identification and resolution. Furthermore, in the event of problems in other buildings on site or in remote branch offices, it is time-consuming, if not impossible, to get to the affected computer in the shortest possible time.

This represents a quandary for IT specialists. On the one hand, they should solve problems that cause the company to suffer high losses, and on the other hand, the problem should be resolved as if the specialists were not involved at all. How can that be done? It's simple: you need remote desktop software. Such a program enables you to take control of computers to which you are already authorized. Control includes everything: mouse, keyboard, system.

If you are looking for a remote maintenance tool that is free or inexpensive and that works for your purposes, make sure that the program is suitable for your team. You can choose between free, freemium and paid products. So take your time to look at the offers. First, you will be introduced to the best free variants in terms of remote desktop software.

Best free remote maintenance software

New year - new offer. Whether you're looking for free, freemium, or paid remote desktop software, there are tons of options available to you. However, this article only looks at the free tools so that you can get started with what most of the basic options look like. As mentioned, the remote maintenance tools provide you with many of the basics related to remote access - but they are far from all.

Nevertheless, you can get to know how such programs work with the free versions of the remote desktop software. This is particularly useful if you don't know exactly what your needs are. Freeware products are also recommended if you want to try out remote maintenance before you decide to buy software. Of course, it is also possible that these free remote desktop tools completely meet your needs and that you are already perfectly served with the options presented below. So here are the offers in no particular order:

✔ Chrome Remote Desktop

Chrome Remote Desktop is one of the simpler offerings in free remote desktop connectivity, but it does the process in a very convenient way. The only requirement is that Chrome is installed on both computers, i.e. on your computer (the client) and on the computer on which you want to log in for remote maintenance (the host).

This tool works through an installed expansion module. You give yourself access to the host by creating a unique PIN and logging into Chrome on the client to control the host. Another plus point is that you can still access the host even if Chrome is not running or the user in question is not logged into Chrome. The functions of this remote desktop freeware are rather limited. There are no chat options for a quick chat with the users on the other end, and the platform does not currently support file sharing either. Thus, this tool is really only suitable for getting started.

✔ Microsoft remote desktop

Microsoft Remote Desktop is similar to the Chrome version in many ways. The remote maintenance program contains the basic functions that are useful for certain users, but also has a number of restrictions. Because of this, it is not suitable for all needs. The platform provided by Microsoft free of charge gives you remote access to Windows PCs from other Windows computers, from mobile devices and from Mac computers.

However, it should be noted that you cannot access a Mac from a Windows PC. With the Microsoft Remote Desktop Tool you can work with any version of Windows, starting with Windows 7, provided that it is an Enterprise, Ultimate or Professional system. You don't need authorization to access your own PCs, which is convenient. But even this free version of a remote maintenance tool does not support file exchange and has only a few options when it comes to IT help.

✔ Remote PC

Compared to Chrome Remote Desktop and Microsoft Remote Desktop, RemotePC offers some additional functions. The tool supports, for example, file exchange and the chat function - both important things if you want to solve problems together with a colleague who works (far) away. With this free version, you can also access a computer via a mobile device and are therefore not tied to your desktop or notebook host.

However, the biggest limitation of this remote tool is that you can only save data from one connection at a time - unless you go for the freemium option. This means that you only have one access ID and one key pair for one type of connection. In theory, you will have access to as many hosts as necessary, but you will not be able to save this information for search purposes.

✔ UltraVNC

UltraVNC works by installing a server and a viewer on two different computers. You install the server on the computer you want to connect to and the viewer on the computer with which you want to take control. By installing the server as a system service, it is permanently available, which is why it is easy to establish a connection.

Potential disadvantages arise from the need to change the router settings when using UltraVNC - especially for port forwarding. Apart from that, the platform supports file exchange and file transfers, chats between the server and viewer and the exchange of the clipboard. A little warning: the download page is not as intuitive as other free remote desktop tools.

✔ Remote utilities

Remote Utilities offers a competitive variety of features, given that the tool is free. After linking two computers via an Internet ID, you are able to access up to ten PCs. The service provides a number of tools to aid in linking, including a viewer for the machine on which you control another, a host on remote machines for non-user access, a run-only agent for spontaneous access and an RU server for routing remote connections and for access to additional functions.

Remote utilities are available for private and corporate computers. It offers a lot of effective remote access capabilities. The modules available include, for example, a task manager, file transfer, power control and text chat, to name just a few functions. Apart from being limited to ten connections, the main disadvantage of Remote Utilities is that it is only offered for Windows.

When free remote maintenance software is not enough

Free remote desktop software can provide some of the priority functionality IT teams need. From portability to chat platforms, you get a range of tools that make remote desktop tools so important. You can access another, remote computer, often even when it is unoccupied, and uncover the cause of a problem without disrupting the day-to-day work of the actual user and without wasting time driving or the long way to the workstation in question.

However, depending on the software you are using, you will also reach your limits. Many free versions of remote maintenance programs only give you access to a limited number of computers. This may be sufficient for smaller companies, but in large companies this is a problem and a potential deal breaker. Even if you find yourself somewhere in the middle between a small and a large company, you won't want to resort to several different types of remote desktop access software just to be able to cover all computers for free.

Remote maintenance software that is easy to install, intuitive to use and has been rated positively by many customers is SolarWinds® Dameware® Remote Support or SolarWinds® Dameware® Remote Everywhere. Dameware Remote Support and Dameware Remote Everywhere are available for local users as well as for those who work in the cloud. The programs provide very effective tools that you can trust. Both are secure, ready for use around the clock and automatically provided with support. When it comes to setting up a mobile session on one device, centrally managing the Dameware environment and organizing tickets in a simple manner, the SolarWinds® range has everything you need. It is also noteworthy that you can test either of these two remote desktop solutions for 14 days with no obligation to buy to see whether your requirements are met.

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