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Problems with postponed events: litigation against Eventim

Because of the corona pandemic, numerous events have been canceled or postponed. Anyone who has bought tickets for a certain date does not have to accept the alternative date and could request money back until May 20, 2020. Since then, vouchers have been compulsory in Germany: customers who cannot make alternative appointments and who have purchased tickets before March 8, 2020 must accept vouchers if the provider refuses to refund the ticket price. We consumer associations have fought vehemently against this disadvantage - unfortunately in vain.

The ticket broker CTS Eventim AG & Co KGaA refused to refund money or issue vouchers even before the new law. Reason: The tickets are still valid for the postponed event. Because this approach violates applicable law from the point of view of the consumer advice center in North Rhine-Westphalia, there was a warning. Eventim had until April 17, 2020 to submit a cease and desist declaration in response.

An answer came, but without a declaration of discontinuance. Eventim continued to send the customers standard replies and pointed out that the tickets would remain valid for new dates. We then filed a lawsuit with the Munich I Regional Court. The trial began on April 28, 2021, and the verdict is due to be announced on June 9.

The negotiation also deals with another criticized business practice by Eventim: In the case of events that were canceled without replacement, the ticket prices were reimbursed, but not in full. The ticket broker withheld amounts in an incomprehensible manner.

If an event for which you have tickets has been postponed to an unsuitable date, you can use our sample letter to request the ticket price or a voucher. Contact the organizer stated on the tickets. You can also find more information about this in this article.

This content was created by the consumer advice center North Rhine-Westphalia for the network of consumer advice centers in Germany.